Frequently Asked Questions
Everything you need to know about enhancing your home with Brilliant Trade.
What is the typical shipping timeframe for furniture orders?
Most in-stock items are processed within 2-3 business days. Depending on your location, standard delivery typically takes between 5 to 10 business days for large furniture pieces.
Do you offer international shipping for decor items?
Currently, Brilliant Trade ships exclusively within the continental United States and Canada to ensure the safety and integrity of our home goods during transit.
What is your return policy for home textiles and rugs?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, bedding and pillows must be unopened to qualify for a refund.
Are your wood products sustainably sourced?
Yes, we pride ourselves on ethical sourcing. All our wooden furniture is crafted from FSC-certified timber or reclaimed materials to minimize our environmental footprint.
How can I track the status of my delivery?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger home investments.